{"id":14246,"date":"2024-03-05T11:40:30","date_gmt":"2024-03-05T11:40:30","guid":{"rendered":"https:\/\/msdcustomerlink.com.pa\/en\/?page_id=14246"},"modified":"2024-06-20T11:23:36","modified_gmt":"2024-06-20T11:23:36","slug":"faq","status":"publish","type":"page","link":"https:\/\/msdcustomerlink.com.pa\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
\n \n\n\n \n \n \n Medical questions about our products <\/span>\n \n \n\n \n \n <\/use>\n<\/svg>\n <\/span>\n <\/button>\n <\/h4>\n \n
\n \n\n

We will be at your service to advise you on our products.\u00a0 Contact a to report suspected cases of side effects and product complaints. to\u00a0aquimsd.centroamerica@merck.com<\/a>\u00a0or to the phone number +5072827200. Free Telephones: Guatemala 18002990032; El Salvador 8006920; Honduras 80027919080; Nicaragua 18005070020; Costa Rica 08005071027; Rep. Dominicana 18007512688; Panam\u00e1 8002120.<\/p>\n\n <\/div>\n <\/div>\n<\/section>\n\n\n\n\n \n \n \n Questions about orders and delivery capabilities of our products <\/span>\n \n \n\n \n \n <\/use>\n<\/svg>\n <\/span>\n <\/button>\n <\/h4>\n \n

\n \n\n

Are you a customer and have questions about your order or the availability of our products? Our Customer Care team will be happy to take care of your request.<\/p>\n\n <\/div>\n <\/div>\n<\/section>\n\n<\/div>\n\n\n\n

Contact MSD<\/h2>\n\n\n
\n
\n \n
\n \n
\n
\n \n
\n \n
\n \"Map\"\n\n <\/figure>\n\n<\/div>\n\n\n
\n \n\n

Address<\/strong>:<\/p>\n\n\n\n

Torre MMG, Piso #15
Ave. Paseo del Mar y Ave. la Rotonda
Costa del Este, Parque Lefevre
Ciudad de Panam\u00e1, Rep. de Panam\u00e1<\/p>\n\n<\/div>\n\n <\/div>\n\n <\/div>\n\n<\/div>\n\n\n

\n \n
\n
\n \n
\n \n
\n \"Email\"\n\n <\/figure>\n\n<\/div>\n\n\n
\n \n\n

Email:<\/strong><\/p>\n\n\n\n

MSD Caribbean Orders msdcarorders@msd.com<\/a><\/p>\n\n<\/div>\n\n <\/div>\n\n <\/div>\n\n<\/div>\n\n <\/div>\n\n <\/div>\n\n\n\n

\n
\n \n
\n
\n \n
\n \n\n

Connect with us on social<\/h3>\n\n<\/div>\n\n\n
\n \n
\n
\n \n
\n \n
\n \n \"Go\n <\/a>\n <\/figure>\n\n<\/div>\n\n\n
\n \n
\n \n \"Go\n <\/a>\n <\/figure>\n\n<\/div>\n\n\n
\n \n
\n \n \"Go\n <\/a>\n <\/figure>\n\n<\/div>\n\n\n
\n \n
\n \n \"Go\n <\/a>\n <\/figure>\n\n<\/div>\n\n\n
\n \n
\n \n \"Go\n <\/a>\n <\/figure>\n\n<\/div>\n\n <\/div>\n\n <\/div>\n\n<\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n<\/section>\n\n\n\n

Helpful links<\/h3>\n\n\n
\n
\n \n
\n \n\n
For Patients and Health Professionals<\/strong><\/strong><\/h5>\n\n\n
\n \n MSD Manuals<\/span>\n <\/a><\/div>\n\n\n
\n \n Patients and caregivers<\/span>\n <\/a><\/div>\n\n\n
\n \n Health experts portal<\/span>\n <\/a><\/div>\n\n<\/div>\n\n\n
\n \n\n
Corporate Sustainability<\/strong><\/strong><\/h5>\n\n\n
\n \n Impact Report 2022\/2023<\/span>\n <\/a><\/div>\n\n\n
\n \n MSD for Mothers<\/span>\n <\/a><\/div>\n\n\n
\n \n Mectizan Donation Program<\/span>\n <\/a><\/div>\n\n<\/div>\n\n\n
\n \n\n
About MSD<\/strong><\/strong><\/h5>\n\n\n
\n \n Animal health<\/span>\n <\/a><\/div>\n\n\n
\n \n Work with us<\/span>\n <\/a><\/div>\n\n\n
\n \n MSD Global<\/span>\n <\/a><\/div>\n\n<\/div>\n\n <\/div>\n\n <\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":941,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_mhh_mcn_text_direction":"ltr","_mhh_mcn_language":"en_US","_mhh_mcn_left_sidebar_settings":{"entityId":0},"_mhh_mcn_sidebar_settings":{"entityId":0},"mhh_mcn_side_navigation_style":{"fontSize":{"l":"","m":"","s":""},"lineHeight":{"l":1.5,"m":1.5,"s":1.5},"itemColor":"","hoverItemColor":"","currentItemColor":"","borderItemColor":"","backgroundItemHoverColor":"","themeColor":""},"_mhh_mcn_child_page_navigation":{"isActive":false,"isSticky":false},"hide_header":false,"show_top_bar":false,"hide_footer":false,"full_width_layout":false,"icon":null,"job_code":"","primary_tag":0,"editor_notices":[],"footnotes":"","mconnectIsArchiveTemplate":false,"mconnectArchiveFiltersDisabled":false,"mconnectArchiveLockAllPresetFilters":false,"mconnectArchiveHidePageSubmenu":false,"mconnectArchiveShowParentPageOnly":false,"mconnectArchiveDefaultOrder":"DESC","mconnectArchiveDefaultOrderBy":"date","mconnectArchivePostsPerPage":12,"mconnectArchivePostTypes":[],"mconnectArchiveAllowFilterBy":["category","tx-content-type","tx-product","tx-pathology","tx-active-ingredient","tx-therapeutic-area"],"mconnectArchiveTaxonomyOrder":[],"mconnectArchiveFilterSorting":["is_keyword","is_date"],"mconnectArchiveContentItemStyle":{"showExcerpt":true,"showImage":true,"showIcon":false,"showPrimaryTag":true,"showBorder":false,"showDates":false,"showCta":true,"isCard":false,"hasBackground":false,"showMetadata":true},"mconnectArchiveLayout":{"type":"list","hasFeatured":false},"mconnectDynamicTaxonomyEntities":[],"mconnectArchiveTerms_category":[],"mconnectArchiveAllowTerms_category":[],"mconnectArchiveTerms_tx-content-type":[],"mconnectArchiveAllowTerms_tx-content-type":[],"mconnectArchiveTerms_tx-product":[],"mconnectArchiveAllowTerms_tx-product":[],"mconnectArchiveTerms_tx-pathology":[],"mconnectArchiveAllowTerms_tx-pathology":[],"mconnectArchiveTerms_tx-active-ingredient":[],"mconnectArchiveAllowTerms_tx-active-ingredient":[],"mconnectArchiveTerms_tx-therapeutic-area":[],"mconnectArchiveAllowTerms_tx-therapeutic-area":[],"mconnectArchiveAllowTerms_dynamic-taxonomy":[],"mconnectArchiveLegacyDefaultTermsApplied":false,"mconnectContentUpdatesPerPage":10,"mconnectContentUpdatesViewMoreUrl":"","mconnectContentUpdatesTerms_tx-content-type":[],"mconnectContentUpdatesTerms_tx-product":[],"mconnectContentUpdatesTerms_tx-pathology":[],"mconnectContentUpdatesTerms_tx-active-ingredient":[],"mconnectContentUpdatesTerms_tx-therapeutic-area":[]},"categories":[],"tags":[],"tx-therapeutic-area":[],"tx-product":[],"tx-pathology":[],"tx-content-type":[],"tx-active-ingredient":[],"mhh-area-of-interest":[],"access":[],"user_status":[],"user_role":[],"class_list":["post-14246","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ - CustomerLink Central America and Caribbean<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/msdcustomerlink.com.pa\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - CustomerLink Central America and Caribbean\" \/>\n<meta property=\"og:url\" content=\"https:\/\/msdcustomerlink.com.pa\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"CustomerLink Central America and Caribbean\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-20T11:23:36+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/msdcustomerlink.com.pa\/en\/faq\/\",\"url\":\"https:\/\/msdcustomerlink.com.pa\/en\/faq\/\",\"name\":\"FAQ - CustomerLink Central America and Caribbean\",\"isPartOf\":{\"@id\":\"https:\/\/msdcustomerlink.com.pa\/en\/#website\"},\"datePublished\":\"2024-03-05T11:40:30+00:00\",\"dateModified\":\"2024-06-20T11:23:36+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/msdcustomerlink.com.pa\/en\/faq\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/msdcustomerlink.com.pa\/en\/faq\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/msdcustomerlink.com.pa\/en\/faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/msdcustomerlink.com.pa\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/msdcustomerlink.com.pa\/en\/#website\",\"url\":\"https:\/\/msdcustomerlink.com.pa\/en\/\",\"name\":\"CustomerLink Central America and Caribbean\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/msdcustomerlink.com.pa\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/msdcustomerlink.com.pa\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/msdcustomerlink.com.pa\/en\/#organization\",\"name\":\"CustomerLink Central America and Caribbean\",\"url\":\"https:\/\/msdcustomerlink.com.pa\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/msdcustomerlink.com.pa\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/msdcustomerlink.com.pa\/en\/wp-content\/uploads\/sites\/183\/2023\/12\/msd-logo.svg\",\"contentUrl\":\"https:\/\/msdcustomerlink.com.pa\/en\/wp-content\/uploads\/sites\/183\/2023\/12\/msd-logo.svg\",\"width\":827,\"height\":338,\"caption\":\"CustomerLink Central America and Caribbean\"},\"image\":{\"@id\":\"https:\/\/msdcustomerlink.com.pa\/en\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ - CustomerLink Central America and Caribbean","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/msdcustomerlink.com.pa\/en\/faq\/","og_locale":"en_US","og_type":"article","og_title":"FAQ - CustomerLink Central America and Caribbean","og_url":"https:\/\/msdcustomerlink.com.pa\/en\/faq\/","og_site_name":"CustomerLink Central America and Caribbean","article_modified_time":"2024-06-20T11:23:36+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/msdcustomerlink.com.pa\/en\/faq\/","url":"https:\/\/msdcustomerlink.com.pa\/en\/faq\/","name":"FAQ - CustomerLink Central America and Caribbean","isPartOf":{"@id":"https:\/\/msdcustomerlink.com.pa\/en\/#website"},"datePublished":"2024-03-05T11:40:30+00:00","dateModified":"2024-06-20T11:23:36+00:00","breadcrumb":{"@id":"https:\/\/msdcustomerlink.com.pa\/en\/faq\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/msdcustomerlink.com.pa\/en\/faq\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/msdcustomerlink.com.pa\/en\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/msdcustomerlink.com.pa\/en\/"},{"@type":"ListItem","position":2,"name":"FAQ"}]},{"@type":"WebSite","@id":"https:\/\/msdcustomerlink.com.pa\/en\/#website","url":"https:\/\/msdcustomerlink.com.pa\/en\/","name":"CustomerLink Central America and Caribbean","description":"","publisher":{"@id":"https:\/\/msdcustomerlink.com.pa\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/msdcustomerlink.com.pa\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/msdcustomerlink.com.pa\/en\/#organization","name":"CustomerLink Central America and Caribbean","url":"https:\/\/msdcustomerlink.com.pa\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/msdcustomerlink.com.pa\/en\/#\/schema\/logo\/image\/","url":"https:\/\/msdcustomerlink.com.pa\/en\/wp-content\/uploads\/sites\/183\/2023\/12\/msd-logo.svg","contentUrl":"https:\/\/msdcustomerlink.com.pa\/en\/wp-content\/uploads\/sites\/183\/2023\/12\/msd-logo.svg","width":827,"height":338,"caption":"CustomerLink Central America and Caribbean"},"image":{"@id":"https:\/\/msdcustomerlink.com.pa\/en\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/msdcustomerlink.com.pa\/en\/wp-json\/wp\/v2\/pages\/14246","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/msdcustomerlink.com.pa\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/msdcustomerlink.com.pa\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/msdcustomerlink.com.pa\/en\/wp-json\/wp\/v2\/users\/941"}],"replies":[{"embeddable":true,"href":"https:\/\/msdcustomerlink.com.pa\/en\/wp-json\/wp\/v2\/comments?post=14246"}],"version-history":[{"count":3,"href":"https:\/\/msdcustomerlink.com.pa\/en\/wp-json\/wp\/v2\/pages\/14246\/revisions"}],"predecessor-version":[{"id":14291,"href":"https:\/\/msdcustomerlink.com.pa\/en\/wp-json\/wp\/v2\/pages\/14246\/revisions\/14291"}],"wp:attachment":[{"href":"https:\/\/msdcustomerlink.com.pa\/en\/wp-json\/wp\/v2\/media?parent=14246"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/msdcustomerlink.com.pa\/en\/wp-json\/wp\/v2\/categories?post=14246"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/msdcustomerlink.com.pa\/en\/wp-json\/wp\/v2\/tags?post=14246"},{"taxonomy":"tx-therapeutic-area","embeddable":true,"href":"https:\/\/msdcustomerlink.com.pa\/en\/wp-json\/wp\/v2\/tx-therapeutic-area?post=14246"},{"taxonomy":"tx-product","embeddable":true,"href":"https:\/\/msdcustomerlink.com.pa\/en\/wp-json\/wp\/v2\/tx-product?post=14246"},{"taxonomy":"tx-pathology","embeddable":true,"href":"https:\/\/msdcustomerlink.com.pa\/en\/wp-json\/wp\/v2\/tx-pathology?post=14246"},{"taxonomy":"tx-content-type","embeddable":true,"href":"https:\/\/msdcustomerlink.com.pa\/en\/wp-json\/wp\/v2\/tx-content-type?post=14246"},{"taxonomy":"tx-active-ingredient","embeddable":true,"href":"https:\/\/msdcustomerlink.com.pa\/en\/wp-json\/wp\/v2\/tx-active-ingredient?post=14246"},{"taxonomy":"mhh-area-of-interest","embeddable":true,"href":"https:\/\/msdcustomerlink.com.pa\/en\/wp-json\/wp\/v2\/mhh-area-of-interest?post=14246"},{"taxonomy":"access","embeddable":true,"href":"https:\/\/msdcustomerlink.com.pa\/en\/wp-json\/wp\/v2\/access?post=14246"},{"taxonomy":"user_status","embeddable":true,"href":"https:\/\/msdcustomerlink.com.pa\/en\/wp-json\/wp\/v2\/user_status?post=14246"},{"taxonomy":"user_role","embeddable":true,"href":"https:\/\/msdcustomerlink.com.pa\/en\/wp-json\/wp\/v2\/user_role?post=14246"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}